Last updated January 19, 2025
Welcome to Outdoor Kitchen Supplies! We're excited to provide you with the best outdoor kitchen products and deliver them to your doorstep with care and efficiency. This Shipping Policy & Delivery guide is part of our Terms and Conditions and applies to all orders placed with us. Please review the information below before completing your purchase.
We offer convenient in-store pickup for items marked as "Ready for Pickup." Once your order is prepared, you will be notified via email or phone to schedule a pickup time. Visit us at: 132 Cartwright Ave, North York, ON M6A 1V2, Canada
We are pleased to provide free shipping across Canada on orders over C$899, provided the total weight is under 150 lbs. Free shipping applies to standard delivery methods and excludes remote areas (see below). Expedited and specialized shipping options are available for an additional fee.
If you need your order sooner, expedited shipping options are available during checkout. Costs depend on your location and shipping method selected.
For shipments to remote, rural, or hard-to-reach areas, additional fees may apply. We allocate up to 10% of your purchase value to cover shipping costs. If charges exceed this amount, we will contact you to discuss options, including accepting the additional fees or canceling your order.
Exceptions for Free Shipping:
| Shipping Classes | Rate | Additional Information |
| Free Shipping (Canada) | Now Free - All Provinces in Canada | Free for orders over C$899. Total order weight must be lower than 150 lbs. |
| Heavy Shipping (Ontario) | Now Free. Valid Until October 31, 2025. Usually $129. | Applies when the total order weight Exceeds 150 lbs. Free for Fall Promotion |
| Standard Shipping (Canada) | $59 Flat Rate | Applies to orders below C$899 for items below 150 lbs |
| Heavy Shipping (Canada) | Now Free. Valid Until October 31, 2025. Usually $159. | Applies to orders over C$899 for items over 150 lbs. Free for Fall Promotion |
We currently ship to Canada and the United States. Free shipping applies only to eligible Canadian orders. For U.S. shipments, international shipping fees, duties, and taxes may apply, and these are the customer’s responsibility.
Please double-check your shipping address before completing your order. If an item is returned due to an incorrect address or is deemed undeliverable, you will be responsible for the shipping fees both ways.
For freight orders requiring carrier contact prior to delivery, ensure you are available. Returned items due to missed delivery attempts will be treated as a return and subject to our Return Policy.
If You Notice Damage:
Important: By signing the delivery receipt without noting damages, you legally confirm that the shipment was received in good condition.
If you authorize the delivery company to leave your order without a signature, Outdoor Kitchen Supplies cannot be held responsible for any damages or missing items. A note left for the carrier is treated as confirmation that the items were delivered in good condition.
While we strive to deliver your orders on time, unforeseen delays may occur due to weather, carrier issues, or other circumstances beyond our control. In such cases, we will notify you promptly and provide an updated delivery timeline.
Yes, we do! However, shipping to remote, rural, or hard-to-reach areas may incur additional fees. We allocate up to 10% of your purchase value to cover shipping, but if the costs exceed this, we will notify you before processing your order. You’ll have the option to accept the additional charges or cancel the order.
Free shipping is not available for certain regions, including:
If you’re unsure about shipping costs to your location, feel free to contact us at +1 (647) 499-2804.
We offer convenient in-store pickup for items marked as “Ready for Pickup.” Once your order is prepared, we’ll notify you via email or phone. Simply schedule a pickup time that works for you and visit us at 132 Cartwright Ave, North York, ON M6A 1V2, Canada.
When picking up your order, please bring your order confirmation email and a valid photo ID. Our team will have your items ready for a smooth and quick handoff.
We take every precaution to ensure your order arrives safely, but if damage occurs:
If you discover damage after delivery, report it within 3 business days to ensure we can assist you. Unfortunately, claims made beyond this timeframe cannot be processed.
Yes, you can authorize the delivery company to leave your order without a signature. However, please note that Outdoor Kitchen Supplies cannot be held responsible for any damages or missing items in such cases.
Leaving a note for the carrier is treated as your confirmation that the items were delivered in good condition. For high-value or fragile items, we recommend requiring a signature to ensure secure delivery.
It’s important to ensure your shipping address is accurate when placing an order. If an incorrect address is provided:
For freight shipments, the carrier will attempt to contact you before delivery. If the delivery fails due to incorrect details or missed communication, the order will be treated as a return and subject to our Return Policy.
To avoid these issues, double-check your address during checkout, and feel free to contact us immediately if you notice any errors after placing your order.
If you have any questions about our policies, feel free to reach out to us through our Contact Us page
We recognize that making an online purchase can elicit concerns regarding timely delivery. At our establishment, we prioritize transparency and efficiency. Each order undergoes a stock availability check before confirmation; should the item be in stock, we commit to initiating the shipping process within 12 hours of order placement. In instances where an item is unavailable, the delivery timeline may extend to 30 days. We deeply value your patience and regret any potential inconvenience. For detailed insights, we invite you to peruse our contact center.
Choosing to shop with us guarantees a seamless and secure transaction experience. Upon dispatching your order from our facility, an automated email containing a tracking ID and corresponding link will be forwarded to you. This provision facilitates real-time tracking, ensuring visibility of your product's journey until its final destination. Augmenting our dedication to superior customer service, our support team remains accessible 24/7 for any inquiries or issues pertaining to your order's progression. Should you seek further information, please do not hesitate to reach out to us.
Store address: 132 Cartwright Ave, North York, ON, M6A 1V2, Canada
Please note: After you submit an order for pickup, we will first prepare and transfer your items to our Toronto showroom. Once your items are ready, a store associate will reach out to you to arrange a convenient pickup time. Please be aware that we cannot accommodate unscheduled pickups, so it is essential to wait for our call before arriving. This preparation and transfer process may take up to 5 business days for items that are readily available in our Canadian warehouses. We appreciate your patience and understanding.
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