Shipping and Pickup Information

Shipping Partners

At Outdoor Kitchen Supplies, we are dedicated to providing efficient and timely delivery services. We have established partnerships with leading Canadian logistics companies such as Canpar, Canada Post, UPS, Purolator, Day & Ross, and Swift Canal, to ensure that every shipment reaches its destination promptly and securely throughout Canada. By collaborating with these esteemed partners, we uphold the highest standards of delivery integrity and punctuality.

Within Toronto and the Greater Toronto Area (GTA), deliveries are typically handled by our dedicated in-house fleet, ensuring a personalized and swift service. For larger items, we utilize dedicated Less-Than-Truckload (LTL) freight services through the most recognized North American freight providers, guaranteeing safe and efficient transport of bulkier shipments. Choose Outdoor Kitchen Supplies for unmatched delivery expertise across Canada.

Shipping Classes & Rates

Shipping ClassesRateAdditional Information
Free Shipping (Canada)Now Free - All Provinces in CanadaFree for orders over C$899. Total order weight must be lower than 150 lbs.
Heavy Shipping (Ontario)Now Free. Valid Until AUG 27, 2024. Usually $129.Applies when the total order weight Exceeds 150 lbs. Free for Summer Promotion
Standard Shipping (Canada)$90 Flat RateApplies to orders below C$899 for items below 150 lbs
Heavy Shipping (Canada)Now Free. Valid Until AUG 27, 2024. Usually $159.Applies to orders over C$899 for items over 150 lbs. Free for Summer Promotion

Delivery time

We recognize that making an online purchase can elicit concerns regarding timely delivery. At our establishment, we prioritize transparency and efficiency. Each order undergoes a stock availability check before confirmation; should the item be in stock, we commit to initiating the shipping process within 12 hours of order placement. In instances where an item is unavailable, the delivery timeline may extend to 30 days. We deeply value your patience and regret any potential inconvenience. For detailed insights, we invite you to peruse our contact center.

Tracking

Choosing to shop with us guarantees a seamless and secure transaction experience. Upon dispatching your order from our facility, an automated email containing a tracking ID and corresponding link will be forwarded to you. This provision facilitates real-time tracking, ensuring visibility of your product's journey until its final destination. Augmenting our dedication to superior customer service, our support team remains accessible 24/7 for any inquiries or issues pertaining to your order's progression. Should you seek further information, please do not hesitate to reach out to us.

Store Pickup (Ontario Only)

Store address: 132 Cartwright Ave, North York, ON, M6A 1V2, Canada

Please note: After you submit an order for pickup, we will first prepare and transfer your items to our Toronto showroom. Once your items are ready, a store associate will reach out to you to arrange a convenient pickup time. Please be aware that we cannot accommodate unscheduled pickups, so it is essential to wait for our call before arriving. This preparation and transfer process may take up to 5 business days for items that are readily available in our Canadian warehouses. We appreciate your patience and understanding.